Frequently Asked Questions
Yes! In today's world you need to be careful when letting someone into your home. If they get hurt in your house you could be stuck paying their bills, unless they are insured.
We do not hire independent contractors. All of our employees are insured so if something gets broken or someone gets hurt you are not left exposed.
How many people will come to clean my home?
We feel that the most efficient way to clean your home is by working in teams of two. Some companies put 4 or 5 people in your home, which sounds good in theory, however, in reality what happens is that the crews get confused as to who did what and things get left undone, then you don't get the proper cleaning.
On the other side of the spectrum is the individual person who is not insured, uses your supplies, and spends most of the day in your home. We feel that it is very hard for one person to do all the jobs, i.e. dusting, bathrooms, kitchen, vacuuming, mopping, trash etc... and do them well. Corners will be cut!
We use teams of two people that work together everyday. They concentrate on specific jobs throughout your house and check each others work. They work quickly and thoroughly clean your home.
How long does it take to clean my home?
Every house is different. The average 3-4 bedroom, 2½ bath house takes approximately 2 hours. This is just a rough idea. It depends on what you have us do and the condition of the house. We do not charge by the hour so we will stay as long as it takes to get your house clean and the job done.
Will I get the same crew for each cleaning?
Yes, We keep the same crew in your home so that they get to know your house and what you like. If someone is out sick or on vacation the other team member will be there. In the rare instance they both happen to be out, the person who did your estimate will bring an other team over, take them through the house to familiarize them with it and check it when they are done.
What if I am unhappy with the job?
Our work is guaranteed! If you are unhappy please let us know immediately. We will re-clean your house or make some other arrangement that will be of satisfaction to you. We all make mistakes. By letting us know what you are unhappy with we can keep you as a satisfied customer for the long haul.
Do you need to see my home before you come to clean?
Yes. We don't have a set way to clean. Everyone's idea of cleaning is different. Before we can come into your home and clean it we like to be able to find out what your likes and dislikes are and what you will expect us to do.
We also need to see your home so that we can be properly prepared to come in and clean.
Can you give me a quote over the phone?
Yes. We can give you an idea of what it would cost to clean, however, without seeing the house and knowing what we will need to do, it is very hard to be accurate.
We would be happy to come out and give you a true cost estimate for free and with no obligation. We are not salesmen! If you like us you will use us, if not you won't.
Do you charge by the hour or by the job?
We charge by the job. We feel that when companies charge by the hour there is no incentive for them to finish the job. The longer it takes the more they make. Also, if you only want to pay for so many hours you may not get the whole job done.
We give you a price to do the whole job. That way you know what is going to get done and for how much.
Who supplies the equipment and chemicals?
We supply everything from the cleaning cloths that are sanitized daily by an outside commercial laundry to the professional grade chemicals to the industrial vacuums.
If you have something that you would like us to use just let us know and we would be happy to do that.
What type of payment do you accept?
We accept checks or cash. We do not accept credit cards at this time.
Payment is due at the time of your cleaning. If you need to make other arrangements please call and speak to us about it.
A late charge of 1½% per month will be assessed on all accounts 15 days past due.
Do I need to be home when you clean?
No. It makes no difference to us. As long as we can gain entry into your home.
What about keys, alarms, and codes?
Most people give us keys to their homes. We also have garage door codes and alarm codes.
We want you to feel comfortable with any arrangements.
Providing us with a key is the safest and surest way for us to enter your home. They are never marked with your name or address. All keys are locked up at the end of the day and are protected by alarms and steel doors in our offices.
Garage door codes and alarm codes are another way to have us enter. Most people use changeable codes so if they are away they feel more secure.
If you are leaving your door unlocked for us or leaving a key somewhere, please remember to do so. Our teams are on a schedule and it might not be possible for us to come back.
If we cannot get in we may charge a lockout fee of $25.00.
What is your cancellation policy?
We ask that you call or Email us 24 hours in advance. We understand that situations do arise when that is not possible. Please let us know as soon as possible.
Tipping is not required or necessary. You may do so at your discretion. Please do not include tips in with your regular payments.
What happens if my cleaning day falls on a holiday?
We will always try to reschedule you during that week. We try to offer a lot of flexibility. We will be in touch with you before these dates or you can always contact us.
We are closed on the following holidays:
New Years Day
What happens if I need to skip or change a cleaning date?
We try to offer as much flexibility as possible. We can usually fit you into the schedule somewhere and then get you back on schedule.